Terms & Conditions

Please read our terms and conditions before using this site

Introduction

I+S Innovation (www.isgroup.com.sg) is a website operated by I+S Innovation Pte Ltd (the Website Owner). The Website Owner provides the information contained on this Website to visitors (visitors refers to you) subject to the terms and conditions set out in these Website terms and conditions, the privacy policy applicable to this website. Please read this agreement carefully. By using this website any facilities or services made available through it or by transacting through or on it, you are agreeing to the terms and conditions that appear below.

Visitor Registration

Visitors need to register in order to use some of the services or features made available. Visitors are also required to register before placing an order. You are required to provide true and accurate personal information in all aspects needed. We may change registration requirement from time to time. All right reserved.

Your status

By placing an order to purchase Products, you warrant that you are legally capable of binding contracts and is at least 16 years old.

Trade marks

All trade mark, name, logos and service marks (collectively "trademarks") are property of I+S Innovation, registered and unregistered. Nothing contained on this Website should be reconstructed without prior written permission of the Website owner.

Specific Use

By using this website, you agree not to use this website to send or post an unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane or violates any applicable law an you hereby INDEMNIFY the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

Comments or questions

If you have any question or comments, do contact us through the contact feature or email us directly at sales@isgroup.com.sg. We will get back to you within two working days.

Terms & Conditions of exchange and refund 

All returns & exchange are by case by case basis.
We reserve the right to alter, substitute (Similar product) or cancel (Fully refund) the order if the product ordered is out-of-stock or obsoleted with proper written notice of change.
For purchases from our web store, in the event that product is damaged in delivery process, do email us at sales@isgroup.com.sg. We will get back to you within two working days.

We will always try to make sure that items delivered to you are of a good condition and correct. However, the following types of items can be put up for return and refund request:

• Defective item

• Incorrect item from the initial order

• Expired item

• Missing item

4) If you received any of the above items, please contact our customer service within 7 days upon receiving of your order, subjected to the following terms and conditions:

• Items must be in their original resalable condition.

• All packaging of each item must not be defaced in any manner.

• Once a returned request is granted, you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging.

• Items purchased as part of a set or multi-item pack, have to be returned as a whole set.

• If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the market value of the GWP

• The product can be exchanged for another product of equivalent value or more. If the product exchange is of higher value, the customer will have to pay for the price difference. If the product exchange is of lesser value, the balance amount will not be returned.

5) All return requests are to be submitted to us and the requests will be reviewed by I+S Innovation Pte Ltd, subjected to approval.

6) I+S Innovation Pte Ltd reserves the right to conduct final inspection of the condition of the products before all returns, refunds, or exchanges of items purchased are processed.